Refund Policy
INFORMATION ON THE RIGHT OF CANCELLATION
You have the right to cancel this contract within 14 days without giving any reason. To exercise your right of cancellation, you must inform us, Be Infinity Limited Unit 1411, 14/Floor, Cosco Tower 183 Queen’s Road Central Sheung Wan, Hong Kong, e-mail: support@be-infinity.com, of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired
EFFECTS OF THE CANCELLATION
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
NOTE ON THE PREMATURE EXPIRY OF THE RIGHT OF CANCELLATION
In accordance with Section 356 (4) BGB, the right of cancellation expires prematurely for contracts for the provision of services in the case of a contract that obliges the consumer to pay a price, with the complete provision of the service, if the consumer before the start of the provision: (a) has expressly consented to the trader commencing the provision of the service before the expiry of the cancellation period, b) in the case of an off-premises contract, has provided the consent referred to in point (a) on a durable medium, and c) has confirmed his knowledge that his right of cancellation expires upon complete fulfilment of the contract by the trader, (5) The right of cancellation shall also expire in the case of a contract which obliges the consumer to pay a price for the supply of digital content not on a tangible medium under the following conditions: (a) the trader has commenced performance of the contract, b) the consumer has expressly consented to the trader commencing performance of the contract before expiry of the cancellation period, c) the consumer has confirmed that he is aware that his right of cancellation expires with the commencement of the performance of the contract as a result of his consent in accordance with letter b), and d) the trader has provided the consumer with a confirmation in accordance with Section 312f BGB.
Model withdrawal form in accordance with Annex 1 B of Directive 2011/83/EU
To: Be Infinity Limited Unit 1411, 14/Floor, Cosco Tower 183 Queen’s Road Central Sheung Wan, Hong Kong, e-mail: support@be-infinity.com I/we (*) hereby cancel the contract concluded by me/us (*) for the following goods (*)/the provision of the following service (*); please describe the goods/services in detail so that it can be determined to which goods or services the cancellation relates. – ordered on (*). received on (*). . . . .; – Name of the consumer(s); – Address of the consumer(s); – Signature of the consumer(s) (only if this form is submitted in paper form); Date (*) fill in